Elena May Salon

Retail Products

Products that are “gently used” may be exchanged for a product of equal or less value

provided the product is returned within 7 days. If product exchange is not acceptable,

then the money associated with the retail product sale will be refunded or deposited as

a credit into your Elena May Salon Client Account.

Services

Dissatisfaction in service results must be expressed within 7 days of the service and the

client MUST return the salon for the work/results to be evaluated and inspected to

determine if the dissatisfaction is warranted. If a client is unwilling to return to Elena May Salon for review/evaluation then the complaint is considered meritless and nothing else will be done. Elena May Salon will provide correct/fix work to the client to achieve a satisfactory service resolution. If a satisfactory service resolution can't be achieved, then the money associated with the service sale will be credited into your Elena May Salon Client Account. NO REFUND OF MONEY IS GIVEN.

ALL HAIR EXTENSIONS SERVICES are FINAL SALE according to Regulated Hygiene

Laws. If there is a problem, Elena May Salon will try to solve the issue. But if a client for

any reason goes to another salon/stylist after installation of hair extension or between

the appointments, Elena May Salon keeps the rights to refuse for future hair extension

accommodations of any kind due to its matter and will not be held responsible.

ABSOLUTELY NO REFUNDS!

Cancellation Policy

If you are unable for any reason to keep a scheduled appointment, Elena May Salon

asks that you provide at least 24 hours notice and we will gladly reschedule your

reservation. If you reschedule or cancel your appointment less than 24 hours, you will

be required to pay 50% of the services reserved in order to continue to book other

services with Elena May Salon.

Please understand when you forget about or cancel your appointment without giving

enough notice, Elena May Salon will miss the opportunity to fill that appointment time.

Our appointments are confirmed 48 hours in advance because we know how easy it is

to forget. Because the services are reserved for you PERSONALLY, a CANCELLATION

fee will apply.

Thank you for understanding